Ambulance Performance and Policy Consultative Committee


In January 2015, the Ambulance Performance and Policy Consultative Committee was established. The Hon Jill Hennessy MP, Minister for Health and Minister for Ambulances Services chairs the Committee, bringing paramedics and a range of key organisations together with Ambulance Victoria to improve Ambulance Victoria’s service performance and culture.

The committee last week released an interim report that included emergency response times for 2013-14, which were withheld by the previous government. The report found that in recent years almost 60 per cent of all emergency calls were classified as code one, but paramedics found on arrival that such a response was not required. It also revealed paramedics reported considerable fatigue and low morale, and close to 45 per cent of ambulance officers said last year they would not recommend the service as a good place to work.

The report recommends greater collaboration between health services for emergency patient care, improving community awareness about when to call triple-0 and better training to improve call-taking and dispatch services.

The table below shows the response times for Ambulance Victoria’s St Arnaud, Maryborough, Avoca and Inglewood Branches.


Response time percentile – What does it mean?

A response time percentile is a measure that tells us what percentage of patients experienced a response time at or below a certain time. For example, a 50th percentile (also known as the median) of 20 minutes means that 50 per cent of patients experience a response time of 20 minutes or less. Similarly a 90th percentile of 60 minutes means that 90 per cent of patients experience a response time of 60 minutes or less.

In other words, for 90% of us in Dunolly, it may take up to 30 minutes 47 seconds for a Code 1 Maryborough Ambulance to reach us and up to 60 minutes and 6 seconds if the emergency is less acute (Code 2).

When we look at Bealiba, for 90% of us in Bealiba the response time percentile worsens when you consider that a ambulance may arrive from St Arnaud or Avoca instead. It is simply impossible, due to the distance, for a Code 1 Ambulance to get to Bealiba within 20 minutes from any of the current Ambulance Stations in Maryborough, Avoca, St Arnaud or Inglewood.

In a life threatening or time critical Medical Emergency please call: 000 or 112 from your mobile for an Ambulance. Then call: 0438 580 426 as soon as possible for FREE Volunteer Pre-ambulance Emergency Care from Emergency Medical Response (if available) while waiting for your Ambulance to arrive in areas surrounding Bealiba, Dunolly, Moliagul, Tarnagulla, Emu, Archdale and Natte Yallock in Central Goldfields Victoria.

A call to ESTA on 000 may take about 4 minutes to complete and a page to be sent out to the responding unit. The Emergency Medical Response response time within Bealiba is as low as 4 minutes and Dunolly just 14 minutes if we are available to respond. You can also talk to a Emergency Medical Response Vehicle On the Road on UHF12 as we do monitor the local Dunolly Talk Channel when out and about.

The Committee’s full interim report that details the challenges facing ambulance services in Victoria and the reform opportunities for the future can be found at:

Leave a Reply